DualRack Guarantee's

We Stand By Our Term Guarantee*

When we guarantee something it means you have the honest word from each of the DualRack owners. Should a representative not honor one of the guarantees listed below then please ask to speak with Neilson, Andrew, or Kevin. View and understand the different guarantees that we offer below.

30-Days Money Back 100% Satisfaction Guarantee
Supposingly you are unsatisfied with our service within your first 30 days, simply notify us and your fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever! This guarantee is VOID if your account violates our TOS or service agreement. Note that the 30 day period ends exactly 30 days from the day on which account was originally activated (not the day the order was placed). This money back guarantee does not apply to VPS, or Dedicated Servers services.


99.8% Uptime Guarantee
If your site isn't available 99.8% of the time within a given month, we will give you a rated credit for the time. While we rarely have server issues that result in downtime, we admit that it short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.8% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our 99.8% window.

Service credits are calculated as follows:


Dual Rack will review claims of SLA violations during normal business hours of the first through seventh day of the month, and will apply any applicable credit to Customers, Contact our billing department to request a service credit in accordance with our SLA Guarantee.

24-Hour Support Response Guarantee
Any support request that is submitted through our specified support channels a guaranteed to receive a response within 6 hours. If you don't hear back from a team member within the first 6 hours, we will credit your account. This does not mean that our average response takes 6 hours (it is, on average, usually within minutes.) If a response is not given within 12 hours, $1 credit (will be added to your account) can be requested, per ticket.